Return Policy
At Pampered Pets Hub, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, please review our return and refund policy below.
Change of Mind
You may cancel your order within 12 hours of placing it. If you need to adjust the size, variant, or other details, please contact our support team at hello@pamperedpetshub.com within this timeframe.
Returns
We offer a 30-day return policy. To be eligible for a return:
- Items must be in their original condition: unworn, unused, with tags, and in the original packaging.
- A proof of purchase, such as a receipt, is required.
How to Initiate a Return:
- Contact us at hello@pamperedpetshub.com to request a return.
- Returns sent without prior approval will not be accepted.
- Once approved, we will process your refund to your original payment method.
- No restocking fees apply.
Shipping for Returns
- Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping service as we cannot guarantee receipt without tracking.
Damaged or Incorrect Items
Inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at hello@pamperedpetshub.com for assistance.
Exchanges
We do not accept exchanges. If you wish to replace an item, please place a new order and return the original.
Lost or Stolen Orders
Pampered Pets Hub is not responsible for items marked as successfully delivered but reported lost or stolen. Please contact the courier for assistance.
Refunds
Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method.
Refunds typically take up to 5 business days depending on your bank’s processing times.
If you have any questions, contact us at hello@pamperedpetshub.com.
Pampered Pets Hub Customer Support Team
